Return & Refund Policy

Last Updated: [30 May 2026]

At Tiny Mindz, customer satisfaction is important to us. We strive to provide high-quality educational toys, activity books, and creative learning products. Please review our return and refund policy carefully before placing an order.

Return Eligibility

Returns may be accepted only under the following circumstances:

• Product received is damaged.

• Product received is defective.

• Incorrect product delivered.

• Product significantly differs from the item ordered.

To be eligible for a return, customers must notify us within 48 hours of receiving the order and provide clear photographs or videos showing the issue.

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind after delivery.

• Minor color or packaging variations.

• Damage caused by misuse or improper handling.

• Normal wear and tear.

• Requests made after the specified reporting period.

Product images are for illustration purposes. Minor variations in appearance, packaging, or design may occur.

Refunds

Refunds may be issued after verification and approval by Tiny Mindz.

Refund approval is at the sole discretion of Tiny Mindz after reviewing the provided evidence.

Approved refunds will be processed to the original payment method within 5-10 business days.

Shipping charges, if any, may not be refundable.

Replacements

Where applicable, Tiny Mindz may choose to provide a replacement instead of a refund.

Replacement eligibility depends on:

• Product availability

• Nature of the issue

• Verification outcome

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

Tiny Mindz reserves the right to cancel any order due to stock availability, pricing errors, suspicious activity, or operational reasons.

Contact

For return, replacement, or refund requests, please contact our support team with your order number and supporting evidence.